Accessibility
The practice is located on the ground floor of the building and was designed without architectural barriers (no steps, wide door, disabled toilet), which means our treatments areas are accessible to wheelchairs.
We are very fortunate to offer parking place just in front of the door to the practice.
If you do have a disability that you think we need to know about then please give us a call before your appointment and we will make the necessary arrangements .
Appointment Reminders
We like to send our patients reminders prior to their appointments using their preferred method of contact whether it’s an email or text message.
Patients Advice
Confidentiality
We have a strict confidentiality policy at S Dental Studio . All your personal information will be treated in confidence. Only members of staff have access to patient information. Patient records are securely stored at our practice according to CQC requirements. No information will ever be given to a third party without your permission. To view a copy of this policy or if you would like further information regarding your rights please ask our receptionist.
Complaints
We hope that your visit to S Dental Studio will be entirely satisfactory and you would be happy to recommend us to your friends and family. However, if any complaint arises we will take it very seriously and will deal with the problem swiftly to resolve it as quickly as possible.
If you wish to make a complaint please contact us in the first instance and ask to speak to our Practice Owner Margaret Stefanska. You can also contact the local Oxfordshire Primary Care Trust Complaints Team, Jubilee House, 5510 John Smith Drive, Oxford Business Park South, Cowley, Oxford, OX4 2LH, or call 0800 0526800.
Privacy
When providing your dental care and treatment, we will need information regarding yourself and your health. We also may receive information from other practitioners providing your care. This privacy notice describes the type of sensitive information we hold, why we need it and what we do with it.
Information that we may need
We may ask for the following information about you:
- Personal details such as your name, date of birth, address, telephone number and email address
- Information about your dental and general health
- Clinical records made by dentists and other dental professionals involved with your care and treatment
- X-rays, clinical photographs, digital scan, and study models
- Medical and dental histories
- Treatment plans
- Consent forms
- Notes about any discussions we made with you about your treatment
- Dates of your appointments
- Details of any complaints you have made and how these complaints were resolved
- Correspondence with other health professionals or institutions
- Details of your fees, the amounts you have paid and some payment details
Margaret Stefanska is responsible for keeping and securing the information about you.
Margaret Stefanska, our data protection officer, ensures that the practice complies with data protection requirements.
Access to your information is granted to dentists and other dental professionals involved with your care and treatment, and the reception staff responsible for the management and administration of the practice.
How we use your information
To provide you with the dental care and treatment we require up-to-date and accurate information about you.
We will ask you your preferred method of contact regarding your dental care. The usual methods are telephone, email or by letter.
If we would like to use your dental history for the purpose of dental education, we will discuss this with you and seek your prior consent. Depending on the purpose and if possible, we will anonymise your information.
We may use your contact details to inform you of products and services available at S Dental.
Sharing information
Your information is onlyused by the the practice but there may be situations where we need to share your data– for example, with:
- Your GP
- The hospital or community dental services or other health professionals
- Private dental schemes of which you are a member.
We will only disclose your information if entirely necessary and will limit any information that we share to the minimum.
In certain circumstances or if required by law, we may need to disclose your information to a third party not connected with your health care, including HMRC or other law enforcement or government agencies.
Keeping your information safe
We store your personal information securely on our practice computer system according to CQC requirements. Your information can only be accessed by authorised persons working at the practice. They understand their legal responsibility to maintain confidentiality and follow practice procedures to ensure this.
We take precautions to ensure security of the practice premises and our computers.
We use specialist dental software to record and use your personal information safely and effectively. Our computer system has a secure audit trail and is backed-up daily.
S Dental has an agreement with the software provider to ensure that we meet the obligations described in this policy.
We will keep your records for 10 years after the date of your last visit to S Dental Studio or until you reach the age of 25 years, whichever is the longer.
Access to your information and your rights
You have a right to access the information that we hold about you and to receive a copy, if you so need. You should submit your request to the practice in writing or by email. We do not usually charge you for copies of your information; if we pass on a charge, we will explain the reasons.
You can also ask us to do the following :
- Correct any information that you believe is inaccurate or incomplete. If we have disclosed that information to a third party, we will let them know about the change
- Erase information we hold although you should be aware that, for legal reasons, we may be unable to erase certain information (for example, information about your dental treatment
- Stop using your information – for example, sending you reminders for appointments or information about our service
- Supply your information electronically to another practitioner.
If you do not agree to any of the points mentioned above:
Please discuss any matters arising with your dentist or anyone in the practice. If you object to the way that we collect and use your information, we may not be able to continue to provide your dental care.
If you don’t feel comfortable discussing any of the above with your dentist or anyone at the practice, you should contact The Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF (0303 123 1113 or 01625 545745).
Interpreter
If you need support with an interpreting service, please notify us when making the appointment and arrangements can be made.